| Parts Requesting Tips and Information |
Your information is safe with us. You will never receive unsolicited mail from others as a result of using this web site. If you receive an email from one of our dealers with anything other than part information, we encourage you to contact us.
When creating your account, please provide accurate information. Accurate information permits our dealers to contact you directly with a minimal effort. A bad email address or phone number may prevent you from getting your ride running again. Your address is used to calculate shipping cost when giving a quote.
When creating your account or updating your information, you are required to verify your email address. Email verification is the only tool we have to protect our dealers. The email verification process is simple. Create an account. An email containing a link back to us is sent to you. Visit us again using the link provided and present your password. You're in! The entire process takes as little as five minutes.
When requesting parts, you are presented with a form that asks for detailed information about your ride. What type, year, make, model, size and color is your ride? We need to know. Again, accurate details are the ticket to finding exactly what you want. You may request parts for any single vehicle. To request parts for another vehicle, a second request must be completed.
The next step of the request process requires you to tell us what you are looking for. Remember, your request is going to salvage yards. They probably don't care what the OEM part number is and probably would find this information useless. If you need a valve cover, tell them you need a valve cover. If you want it shiny, tell them you want it shiny or without rust.
You may request several parts at the same time, as long as they are for the same vehicle. Parts for another vehicle require a second request.
After your request is submitted, it is instantly transmitted to our dealers. There are a few factors that determine how soon you will hear from one or more dealers.
- Day of the week. Most motorcycle-related businesses are closed on Mondays. If you request a part Saturday night, you might not hear from anyone until Tuesday.
- Dealer efficiency. Some dealers know where everything is and can quickly determine if they have your part just by looking at their computer. Others may not be so organized and will need to go have a look. This may take a while.
- Seeking outside resources. A dealer may not have your part. He may be inclined to help by asking other dealers, which can also slow things down.
- Availability of the part. You have requested something that is not available anywhere. No one has this part. You will not receive a message stating your part is not available. We like to tell you that we have your part. We do not tell you that we don't have your part. Try requesting the same part again at a later date.
We have a high success rate when attempting to locate parts. There is no guarantee that you will have the same success. We have spent several years perfecting our locator service but, ultimately, the responsibility of your success falls on you and our dealers.
If you receive an email stating that your part has been located, this is an attempt by one of our dealers to sell you something. The sole purpose of RiderParts.com is to match buyers to sellers. RiderParts.com does not sell parts. RiderParts.com assumes no responsibility for your satisfaction when purchasing parts from our dealers.
You may receive more than one reply to your request. Requests for commonly found parts may generate several replies. Your patience may be the difference between a decent deal and a great deal. You may buy a part and then later realize that another dealer had it for a much better price.
Ask questions! Don't make the mistake of buying something without asking questions. It is your responsibility to make sure that the quality of a part meets your demands. You may have asked for a speedometer, but you may have meant a working speedometer. Ask about their return policy. Do not pay with a money order or cashier's check. Always make sure you know what you are buying. RiderParts.com assumes no responsibility for your satisfaction when purchasing parts from our dealers.
Most dealers do not offer refunds. They may be willing to work with you if they feel they have made an error. If you are unable to resolve your differences, we may be able to help. Send us a message using our contact page. Make sure that you give full details of the transaction. We make no guarantee that we will be able to settle your differences.
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